Call it Murphy’s Law: Elizabeth Murphy, from our Windows & Doors Department, believes every customer deserves a well-informed, pleasant experience when they come to JAY-K Lumber. Her dedication has paid off, as she was recognized by the Central New York Retail Lumber Dealers Association with a 2016 Outstanding Customer Service Award at its annual meeting in Cicero November 4th.

Elizabeth, who has been with JAY-K Lumber for 8 years, prides herself on customer satisfaction, and spends many hours preparing—reading blue prints, and offering suggestions on designs, colors, grill patterns, and window and door construction—so her customers can make well-informed decisions. After talking with a customer about their needs, she will research many companies to get exactly what they want. Customers have said that Elizabeth is especially good at explaining the features, benefits, and trade-offs of all of the window and door products available.

“We’re so proud of her,” said Karen Gerace, JAY-K Lumber Store Manager. “She exemplifies everything we stand for, and is a great example of our experienced staff. It’s what sets us apart.”

Elizabeth has an extensive background in design, with a degree from Cazenovia College.